Refund policy

14-Day Return Policy

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it, with its original packaging. Proof of purchase is also required.

To request a return, please contact us at hello@beyondo.ca before sending your item back. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at hello@beyondo.ca as soon as possible with your order number and photos of the item so we can review the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene reasons, earrings must be unused and unworn to be eligible for return. We cannot accept returns on gift cards or final-sale items.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please request a return for the original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

If you have any questions about a return, contact us at hello@beyondo.ca.